Peran Keamanan Psikologis (Psychological Safety) Sebagai Moderator Hubungan Antara Modal Sosial di Tempat Kerja (Workplace Social Capital) dan Ketangkasan Belajar (Learning Agility)
Main Article Content
Perkembangan teknologi, digitalisasi, dan kecerdasan buatan telah menciptakan disrupsi besar dalam dunia bisnis. Fenomena ini menyebabkan terjadinya efisiensi proses kerja pada fungsi-fungsi yang memungkinkan penerapan otomatisasi sebagai pengganti peran manusia dan melahirkan urgensi agar para pekerja dapat beradaptasi dan tangkas dalam menghadapi perubahan dengan menguasai keterampilan baru yang relevan. Di dalam beroperasinya sebuah bisnis, kolaborasi di tempat kerja merupakan wadah penting di mana modal sosial terbentuk dan menjadi tempat di mana para pekerja saling belajar melalui pertukaran informasi atau pengalaman untuk mencapai tujuan bisnis. Proses ini akan berjalan lebih optimal apabila didukung dengan rasa aman secara psikologis dalam mengemukakan ide atau pendapat, serta menerima kesalahan sebagai ruang untuk bertumbuh. Penelitian ini merupakan penelitian kuantitatif yang menggunakan analisis regresi, untuk membuktikan adanya keterhubungan antara modal sosial di tempat kerja dan ketangkasan belajar, dan analisis moderasi, untuk melihat efektivitas keamanan psikologis sebagai moderator yang memperkuat hubungan keduanya. Hasil penelitian menunjukkan bahwa modal sosial kerja memiliki hubungan yang kuat dengan ketangkasan belajar dan hubungan keduanya makin kuat dengan adanya keamanan psikologis. Temuan penelitian ini dapat menjadi dasar bagi pelaku bisnis dalam menerapkan kebijakan atau program perusahaan yang mengusung konsep belajar yang kolaboratif dan aman secara psikologis.
Keywords:
workplace social capital, learning agility, psychological safet, moderation, disruption
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Augner, T., & Schermuly, C. C. (2024). Beyond a buzzword: The agile mindset as a new research construct in organizational psychology. Journal of Managerial Psychology.
Bahadurzada, H., Edmondson, A., & Kerrissey, M. (2024). Psychological safety as an enduring resource amid constraints. International Journal of Public Health.
Bughin, J., Batra, P., Chui, M., Manyika, J., Ko, R., Sanghvi, S., Woetzel, J., & Lund, S. (2017). Jobs lost, jobs gained: Workforce transitions in a time of automation. McKinsey Global Institute, December.
Carmeli, A., Brueller, D., & Dutton, J. E. (2009). Learning behaviours in the workplace: The role of high-quality interpersonal relationships and psychological safety. Systems Research and Behavioral Science, 81-98.
Chang, Y.-Y., Wannamakok, W., & Lin, Y.-H. (2023). Work conformity as a double-edged sword: Disentangling intra-firm social dynamics and employees' innovative performance in technology-intensive firms. Asia Pacific Management Review, 439-448.
Creswell, J. W., & Creswell, J. D. (2018). Research design: Qualitative, quantitative, and mixed methods approaches. Sage.
Cristobal, E., Flavián, C., & Guinaliu, M. (2007). Perceived e-service quality (PeSQ) measurement validation and effects on consumer satisfaction and web site loyalty. Managing Service Quality: An International Journal, 317-340.
De Felice, S., Vigliocco, G., & de C. Hamilton, A. F. (2021). Social interaction is a catalyst for adult human learning in online contexts. Elsevier Inc., 4853-4859.
De Meuse, K. P., & Harvey, V. S. (2021). Learning agility: The DNA for leaders and organizations in the twenty-first century. Oxford University Press, 3-30.
De Meuse, K. P., Dai, G., & Hallenbeck, G. S. (2010). Learning agility: A construct whose time has come. Consulting Psychology Journal: Practice and Research, 119-130.
De Meuse, K. P., Dai, G., Eichinger, R. W., Page, R. C., Clark, L. P., & Zewdie, S. (2011). The development and validation of a self-assessment of learning agility. Society for Industrial and Organizational Psychology Conference. Chicago.
Dhir, S., & Vallabh, P. (2025). Do social relationships at work enhance creativity and innovative behavior? Role of psychological safety. Acta Psychologica.
Edmondson, A. (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 350-383.
Edmondson, A. C. (2018). The fearless organization: Creating psychological safety in the workplace for learning, innovation, and growth. Wiley.
Eubanks, B. (2024). How learning and skill development affect business agility, employee belonging, and productivity. Lighthouse Research & Advisory.
Fujikawa, H., Aoki, T., & Eto, M. (2024). Associations between workplace social capital, well-being, and work engagement in medical residents: A multicenter cross-sectional study. BMC Medical Education, 1-7.
Jin, H., & Peng, Y. (2024). The impact of team psychological safety on employee innovative performance: A study with communication behavior as a mediator variable. PLOS ONE.
Joseph, A., & Rathakrishnan, B. (2024). The impact of psychosocial safety climate on public sector job satisfaction: The moderating role of organizational climate. BMC Psychology.
Kim, D. K., & Kim, B. Y. (2021). The effect of emotional intelligence on job satisfaction: A case study of SME management consultants in Korea. The Journal of Asian Finance, Economics and Business, 1129-1138.
Korn Ferry. (2014). Korn Ferry study finds companies with highly agile executives have 25 percent higher profit margins. Korn Ferry.
Kouvonen, A., Kivimäki, M., Vahtera, J., Oksanen, T., Elovainio, M., Cox, T., ... & Wilkinson, R. G. (2006). Psychometric evaluation of a short measure of social capital at work. BMC Public Health.
Kumar, S. (2023). Psychological safety: What it is, why teams need it, and how to make it flourish. CHEST, 942-949.
Kyambade, M., Namuddu, R., Mugambwa, J., & Namatovu, A. (2024). Psychological safety and innovative work behavior: Does socially responsible leadership matter? SEISENSE Business Review, 1-13.
Lisser, R. d., Dietrich, M. S., Spetz, J., Ramanujam, R., Lauderdale, J., & Stolldorf, D. P. (2024). Psychological safety is associated with better work environment and lower levels of clinician burnout. Health Affairs Scholar.
Lombardo, M. M., & Eichinger, R. W. (2000). High potentials as high learners. Human Resource Management, 321-330.
McKenna, R., & Minaker, E. (2021). Learning agility and whole leader development. Oxford University Press, 424-441.
Manyika, J., Lund, S., Chui, M., Bughin, J., Woetzel, J., Batra, P., Ko, R., & Sanghvi, S. (2017). Jobs lost, jobs gained: Workforce transitions in a time of automation. McKinsey Global Institute, December.
Nunnally, J. C., & Bernstein, I. H. (1994). The assessment of reliability. Psychometric Theory, 248-292.
Obodozie, N. M., & Nwabufo, I. J. (2025). Promoting collaboration in the modern workplace: A path to productivity and resilience. World Journal of Advanced Research and Reviews, 524-533.
Oh, J. (2021, August). The impact of social capital in the workplace: A systematic review and quantitative study.
Park, Y., Lim, D. H., & Lee, J. Y. (2022). Internal marketability, external marketability, and career resilience: The mediating role of learning agility. Sustainability, 1-14.
Pew Research Center. (2018). The generation gap in American politics: Wide and growing divides in views of racial discrimination. Pew Research Center.
Ramalho, M. C., & Porto, J. B. (2021). Validity evidence of the team psychological safety survey. Bragança Paulista, 165-176.
Rasheed, M. I., & Pitafi, A. H. (2024). Task structure and knowledge transfer: Leveraging employee agility performance in an ESM environment. Behaviour & Information Technology, 1-17.
Rozman, M., Tominc, P., & Strukelj, T. (2023). Competitiveness through development of strategic talent management and agile management ecosystems. Global Journal of Flexible Systems Management, 373-393.
Schönbrodt, F. D., & Perugini, M. (2013). At what sample size do correlations stabilize? Journal of Research in Personality, 609-612.
Sujiono, H. N., & Astuti, A. W. (2023). Peran corporate entrepreneurship dalam meningkatkan daya saing perusahaan. Jurnal LOCUS: Penelitian & Pengabdian, 1218-1225.
The Investopedia Team. (2024, June 18). Law of large numbers: What it is, how it's used, examples. Retrieved from Investopedia: https://www.investopedia.com/terms/l/lawoflargenumbers.asp?utm_source=chatgpt.com
Thingvad, S. P., Winter, V., Hansen, M. S., & Willems, J. (2022). Relationships matter: How workplace social capital affects absenteeism of public sector employees. Public Management Review, 1033-1060.
Tilman, L. M., & Jacoby, C. (2019). Why agility is key to success in the Fourth Industrial Revolution: A book extract. Missionday.
Tripathi, A., & Dhir, S. (2022). HRD interventions, learning agility, and organizational innovation: A PLS-SEM modelling approach. International Journal of Organizational Analysis, 2322-2336.
Verwijs, C., & Russo, D. (2023). The double-edged sword of diversity: How diversity, conflict, and psychological safety impact software teams. IEEE Transactions on Software Engineering.
Wardhani, N. S., Sulastiana, M., & Ashriyana, R. (2022). Adaptasi alat ukur learning agility pada karyawan untuk meningkatkan organizational agility: Versi bahasa Indonesia. Psikologika, 243-264.
Wiechmann, D. M., Reichstein, C., Haerting, R.-C., Buech, J., & Pressl, M. (2022). Agile management to secure competitiveness in times of digital transformation in medium-sized businesses. In 26th International Conference on Knowledge-Based and Intelligent Information & Engineering Systems (KES 2022) (pp. 2353-2363). Elsevier.
Yadav, M., Mittal, S., Kumar, M., Sahoo, A., & Jayarathne, P. A. (2025). From textbooks to teamwork: The importance of collaboration skills in workforce preparation. In I. Global (Ed.), Revitalizing student skills for workforce preparation (pp. 333-352). IGI Global.
Yim, E. P.-Y. (2022). Effects of Asian cultural values on parenting style and young children’s perceived competence: A cross-sectional study. Frontiers in Psychology.
