Evaluasi Penerapan Manajemen Risiko Berbasis ISO 31000 pada Perusahaan Telekomunikasi BUMN
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Penelitian ini bertujuan untuk mengevaluasi penerapan manajemen risiko pada perusahaan telekomunikasi milik negara berdasarkan kerangka kerja ISO 31000:2018 serta mengidentifikasi peluang perbaikan dalam mendukung peningkatan kinerja perusahaan. Penelitian menggunakan pendekatan kualitatif deskriptif dengan metode studi kasus evaluatif. Data diperoleh melalui wawancara semi terstruktur dengan pemangku kepentingan terkait serta telaah dokumen internal perusahaan, seperti kebijakan manajemen risiko, profil risiko, dan laporan tahunan. Analisis data dilakukan menggunakan pendekatan tematik dengan mengaitkan temuan penelitian pada tahapan manajemen risiko ISO 31000. Hasil penelitian menunjukkan bahwa perusahaan telah menerapkan manajemen risiko yang mencakup komunikasi dan konsultasi, penetapan konteks, penilaian risiko, penanganan risiko, serta monitoring dan reviu. Namun, penerapannya belum sepenuhnya optimal dan masih terdapat kesenjangan dengan ketentuan ISO 31000:2018. Kesenjangan tersebut terutama terlihat pada konsistensi komunikasi risiko antar unit kerja, kedalaman analisis risiko yang belum sepenuhnya disesuaikan dengan karakteristik bisnis dan teknologi, serta efektivitas monitoring dan reviu. Oleh karena itu, diperlukan penguatan integrasi manajemen risiko ke dalam proses pengambilan keputusan serta penguatan budaya sadar risiko guna mendukung kinerja dan keberlanjutan perusahaan.
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