Integrating Spatial Planning, Crisis Communication, and Support Facilities Into Family Assistance Centre Governance for Aviation Disaster Preparedness
Main Article Content
The objective of this research is to analyze the governance and effectiveness of FAC preparedness at Airline X in Indonesia by focusing on three operational dimensions: spatial configuration, communication strategies, and support facilities. The analysis is based on interviews with FAC personnel, emergency response roles, top management, practitioners, an accident response informant, KNKT, and DGCA with support from document examination and space syntactic analysis of potential FAC locations at Soekarno-Hatta International Airport. The data indicates that FAC is formally acknowledged in Airline X’s, but its operational readiness is inconsistent. There are three main challenges: differing perceptions of FAC responsibilities across different levels of the organization, the communication flow between the airline and stakeholders involved in providing family assistance is unclear, and there is no reference to what facilities and infrastructure are needed. Spatial preparedness is more than a facilities issue. FAC activation requires predesignated rooms, controlled access, family briefing, registration, medical and psychosocial assistance, logistical arrangements and multi-agency coordination and is a governance challenge. The reports recommend that FAC governance be formalized through improved procedures, periodic simulation, standards for facilities, and family-centered communication protocols along with concepts of aviation disaster relief.
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