Pengaruh Kepemimpinan Paternalistiik dan Efikasi Diri terhadap Kinerja Karyawan (Studi pada Natra Bintan A Tribute Portfolio Resort)
Main Article Content
Riset ini difokuskan untuk mengukur signifikansi impak gaya kepemimpinan paternalistik beriringan degan efikasi diri dalam membentuk capaian kinerja karyawan di lingkungan Natra Bintan, A Tribute Portfolio Resort. Mengadopsi arsitektur penelitian kuantitatif berbasis survei eksplanatori, kajian ini mengikutsertakan total keseluruhan populasi pekerja operasional sejumlah 86 individu sebagai responden melalui pendekatan sampel jenuh. Ekstraksi data dieksekusi menggunakan instrumen kuesioner berskala Likert yang telah divalidasi keandalan serta kesahihannya. Proses komputasi data dikelola secara komprehensif menggunakan peranti lunak SPSS versi 26, yang mencakup penjabaran deskriptif, verifikasi prasyarat asusmsi klasik, hingga pengujian hipotesis berupa regresi linear berganda, uji parsial (t), uji simultan (f), serta koefisien determinasi.
Kalkulasi statistik mendemonstrasikan bahwa kepemimpinan paternalisitik memproyeksikan intervensi positif dan bermakna terhadap produktivitas staf (t-hitung 4,236 > t-tabel 1,989; probabilitas 0,000 < 0,05). Pola serupa juga dicatatkan oleh variabel efikasi diri, yang menstimulasi lonjakan performa secara signifikan (t-hitung 5,369 > t-tabel 1,989; probabilitas 0,000 < 0,05). Apabila ditinjau secara serentak, kombinasi orkestrasi manajerial dan konfidensi personal ini sukses menggerakan kinerja secara simultan (f-hitung 56,679 > f-tabel 3,11; probabilitas 0,000 < 0,05). Daya penjelas dari kedua prediktor ini sanggup mempresentasikan 58,1% fluktuasi kinerja (R2 = 0,581), sementara 41,9% sisanya dibentuk oleh determinan eksternal sumber daya manusia di entitas resort tersebut mutlak membutuhkan sinergi antara figur kepemimpinan paternalistik yang ideal dengan eskalasi keyakinan diri tiap pekerja.
Keywords:
Kepemimpinan Paternalistic, Efikasi Diri, Kinerja Karyawan
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Ramli, M. F. (2021). The moderating effect of work engagement on employee performance in Indonesian creative industry. International Journal of Academic Research in Business and Social Sciences, 11(4), 220-235. https://doi.org/10.6007/IJARBSS/v11-i4/9669
Schaufeli, W. B. (2023). The future of work engagement: Concepts, measurements, and interventions. Annual Review of Organizational Psychology and Organizational Behavior, 10, 155-180. https://doi.org/10.1146/annurev-orgpsych-\012420-091325
Schunk, D. H., & DiBenedetto, M. K. (2021). Self-efficacy and human motivation. Advances in Motivation Science, 8, 153-179. https://doi.org/10.1016/bs.adms.2020.10.001
Setiawan, R., & Eliyana, A. (2022). The influence of paternalistic leadership on employee performance: The role of organizational commitment. Heliyon, 8(2), e08940. https://doi.org/10.1016/j.heliyon.2022.e08940
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Sthapit, E., Björk, P., & Coudounaris, D. N. (2022). Memorable tourism experiences: A post-COVID-19 perspective. Journal of Vacation Marketing, 28(3), 340-356. https://doi.org/10.1177/13567667211035236
Tuan, L. T. (2021). Responsible leadership and turnover intention among hotel employees: The mediating role of well-being. International Journal of Contemporary Hospitality Management, 33(4), 1230-1250. https://doi.org/10.1108/IJCHM-09-2020-1070
Wang, H., & Zhao, Y. (2021). Proactive behavior and self-efficacy: Evidence from the hospitality industry in China. Journal of Service Research, 24(3), 405-421. https://doi.org/10.1177/1094670520933678
Wu, M., Cheng, B., & Kuo, C. (2021). The paradoxical effects of paternalistic leadership on employee well-being and performance. Journal of Business Ethics, 172, 337-353. https://doi.org/10.1007/s10551-020-04538-6
Zhang, L., & Ma, Q. (2024). HRM practices and employee performance in luxury resorts: A modern perspective. International Journal of Tourism Research, 26(1), 108-120. https://doi.org/10.1002/jtr.2450
Zhubi, D., Krasniqi, F., & Alshboul, A. (2024). The impact of cost saving initiatives on employee morale in the post-pandemic hospitality sector. International Journal of Economics, Commerce and Management, 12(1), 42-60. https://doi.org/10.5281/zenodo.10515640
Al-Ghazali, B. M., & Afsar, B. (2022). Retaining the wrong employees? The impact of paternalistic leadership on turnover intention in the hospitality industry. Journal of Asian Business Strategy, 12(1), 45-58. https://doi.org/10.18488/journal.1006.2022.121.45.58
Amankwaa, A., Gyensare, M. A., & Susomrith, P. (2021). Transformational leadership with innovative behaviour: The role of psychological empowerment. International Journal of Productivity and Performance Management, 70(8), 2165-2184. https://doi.org/10.1108/IJPPM-08-2019-0382
Anugrah, R., & Putra, D. (2024). Pengaruh Efikasi Diri dan Lingkungan Kerja terhadap Kinerja Karyawan Hotel Berbintang. Jurnal Ilmiah Pariwisata dan Bisnis, 15(2), 112-128. https://doi.org/10.22334/jipb.v15i2.450
Aycan, Z. (2006). Paternalism: Towards conceptual refinement and operationalization. In U. S. Kim, K. Yang, & K. K. Hwang (Eds.), Indigenous and cultural psychology: Understanding people in context (pp. 445-466). Springer.
Bandura, A. (1997). Self-efficacy: The exercise of control. W. H. Freeman and Company.
Baker, S., & McMahon, L. (2021). Employee engagement and service excellence in luxury resorts: A post-COVID perspective. International Journal of Hospitality Management, 95, 102910. https://doi.org/10.1016/j.ijhm.2021.102910
Bouckenooghe, D., Zikic, J., & De Clercq, D. (2022). Unraveling the relationship between leadership and employee engagement: A moderated mediation model. Journal of Management & Organization, 28(2), 350-370. https://doi.org/10.1017/jmo.2020.15
Brochado, A., & Pereira, C. (2017). Comfortable experiences in nature: The glamping experience. Journal of Destination Marketing & Management, 6(4), 433-440. https://doi.org/10.1016/j.jdmm.2017.07.001
Chen, Y., Li, X., & Wang, J. (2022). Paternalistic leadership and employee creativity: The role of psychological safety and leader-member exchange. Journal of Management & Organization, 28(3), 512-529. https://doi.org/10.1017/jmo.2019.55
Creswell, J. W., & Creswell, J. D. (2018). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). SAGE Publications.
Cropanzano, R., Anthony, E. L., Daniels, S. R., & Hall, A. V. (2021). Social exchange theory: A critical review with theoretical remedies. Academy of Management Annals, 15(1), 231-255. https://doi.org/10.5465/annals.2018.0099
Hadjisolomou, A. (2023). The crisis of work in the service sector: Burnout, engagement and performance. The Service Industries Journal, 43(1-2), 1-22. https://doi.org/10.1080/02642069.2023.2178901
Hoang, G., Luu, T. T., Nguyen, T. T., Du, T., & Le, L. P. (2022). Engaging frontline employees in the hospitality industry: The role of supervisor support and self-efficacy. International Journal of Contemporary Hospitality Management, 34(3), 85-110. https://doi.org/10.1108/IJCHM-05-2021-0610
Hofstede, G., Hofstede, G. J., & Minkov, M. (2010). Cultures and organizations: Software of the mind (3rd ed.). McGraw-Hill.
Huang, J., Qiu, S., & Li, Y. (2022). Work engagement and employee performance in the hospitality sector: A meta-analytical approach. Tourism Management, 88, 104430. https://doi.org/10.1016/j.tourman.2021.104430
Kandampully, J., Bilgihan, A., & Li, D. (2023). Unifying the art and science of hospitality: The human factor in the experience economy. International Journal of Contemporary Hospitality Management, 35(1), 1-15. https://doi.org/10.1108/IJCHM-03-2022-0366
Knight, C., Patterson, M., & Dawson, J. (2021). The impact of job resources on work engagement: A meta-analysis update. Journal of Vocational Behavior, 128, 103586. https://doi.org/10.1016/j.jvb.2021.103586
Lee, M., & Kim, S. (2023). Emotional intelligence, self-efficacy, and service performance in hotel frontline employees. Tourism Management Perspectives, 46, 101095. https://doi.org/10.1016/j.tmp.2023.101095
Lestari, D. A., & Wartana, I. G. (2022). Gaya Kepemimpinan Paternalistik dan Efikasi Diri Terhadap Kinerja Karyawan di Industri Perhotelan Bali. Jurnal Manajemen Bisnis dan Kewirausahaan, 6(2), 10-25. https://doi.org/10.24912/jmbk.v6i2.15801
Li, Z., & Cheng, B. (2023). Benevolent leadership and team performance: A moderated mediation model of gratitude and engagement. Asia Pacific Journal of Management, 40, 121-145. https://doi.org/10.1007/s10490-021-09782-z
Lu, C., Berchoux, C., Marek, M. W., & Chen, B. (2021). Customer online reviews and hospitality management: A review of the literature. International Journal of Contemporary Hospitality Management, 33(4), 1450-1470. https://doi.org/10.1108/IJCHM-10-2020-1120
Luthans, F., Youssef-Morgan, C. M., & Avolio, B. J. (2021). Psychological capital and beyond. Oxford University Press.
Mao, Y., He, J., & Yang, D. (2021). The dark side of paternalistic leadership in hospitality: Effects on employee well-being. International Journal of Hospitality Management, 92, 102720. https://doi.org/10.1016/j.ijhm.2020.102720
Median, R. (2023). Efikasi Diri sebagai Penentu Kinerja dan Adaptabilitas Staf Hotel Saat Krisis: Tinjauan Teoretis. Jurnal Psikologi Terapan, 11(3), 415-430. https://doi.org/10.22219/jpt.v11i3.28400
Pine, B. J., & Gilmore, J. H. (2011). The experience economy (Updated ed.). Harvard Business Review Press.
Pratama, A., & Santoso, H. (2023). Efikasi diri dan resiliensi karyawan sektor perhotelan pasca pandemi: Sebuah studi komparatif. Jurnal Psikologi Industri dan Organisasi, 12(2), 88-102. https://doi.org/10.20473/jpio.v12i2.42115
Ramli, M. F. (2021). The moderating effect of work engagement on employee performance in Indonesian creative industry. International Journal of Academic Research in Business and Social Sciences, 11(4), 220-235. https://doi.org/10.6007/IJARBSS/v11-i4/9669
Schaufeli, W. B. (2023). The future of work engagement: Concepts, measurements, and interventions. Annual Review of Organizational Psychology and Organizational Behavior, 10, 155-180. https://doi.org/10.1146/annurev-orgpsych-\012420-091325
Schunk, D. H., & DiBenedetto, M. K. (2021). Self-efficacy and human motivation. Advances in Motivation Science, 8, 153-179. https://doi.org/10.1016/bs.adms.2020.10.001
Setiawan, R., & Eliyana, A. (2022). The influence of paternalistic leadership on employee performance: The role of organizational commitment. Heliyon, 8(2), e08940. https://doi.org/10.1016/j.heliyon.2022.e08940
Sugiyono. (2022). Metode penelitian pariwisata (Kuantitatif, kualitatif, kombinasi, R&D). Alfabeta.
Sugiyono. (2024). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.
Sthapit, E., Björk, P., & Coudounaris, D. N. (2022). Memorable tourism experiences: A post-COVID-19 perspective. Journal of Vacation Marketing, 28(3), 340-356. https://doi.org/10.1177/13567667211035236
Tuan, L. T. (2021). Responsible leadership and turnover intention among hotel employees: The mediating role of well-being. International Journal of Contemporary Hospitality Management, 33(4), 1230-1250. https://doi.org/10.1108/IJCHM-09-2020-1070
Wang, H., & Zhao, Y. (2021). Proactive behavior and self-efficacy: Evidence from the hospitality industry in China. Journal of Service Research, 24(3), 405-421. https://doi.org/10.1177/1094670520933678
Wu, M., Cheng, B., & Kuo, C. (2021). The paradoxical effects of paternalistic leadership on employee well-being and performance. Journal of Business Ethics, 172, 337-353. https://doi.org/10.1007/s10551-020-04538-6
Zhang, L., & Ma, Q. (2024). HRM practices and employee performance in luxury resorts: A modern perspective. International Journal of Tourism Research, 26(1), 108-120. https://doi.org/10.1002/jtr.2450
Zhubi, D., Krasniqi, F., & Alshboul, A. (2024). The impact of cost saving initiatives on employee morale in the post-pandemic hospitality sector. International Journal of Economics, Commerce and Management, 12(1), 42-60. https://doi.org/10.5281/zenodo.10515640
