Pengaruh Digital Leadership dan ICT Knowledge terhadap Patient-Centric Orientation melalui Digital Adoption Capability pada Implementasi Sistem IT’Simpler di RSUD Taman Husada Bontang
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transformasi digital rumah sakit tidak hanya menuntut teknologi, tetapi juga kemampuan organisasi dan sumber daya manusia dalam mengadopsi dan memanfaatkannya untuk pelayanan yang berorientasi pada pasien. Pada RSUD Taman Husada Bontang, observasi terhadap pasien menunjukkan masih terdapat ruang perbaikan pada kecepatan pelayanan (skor 2,96 atau 74,00%) dan perilaku petugas (skor 2,91 atau 72,75%). penelitian ini bertujuan menganalisis pengaruh Digital Leadership dan ICT Knowledge terhadap Patient-Centric Orientation melalui Digital Adoption Capability pada implementasi sistem IT’Simpler. Penelitian kuantitatif eksplanatori cross-sectional ini melibatkan 251 responden yang dipilih secara purposive sampling dari populasi 668 pegawai; data dikumpulkan melalui kuesioner skala Likert empat poin dan dianalisis menggunakan PLS-SEM. Digital Leadership (? = 0,325; p < 0,001) dan ICT Knowledge (? = 0,430; p < 0,001) berpengaruh signifikan terhadap Digital Adoption Capability, yang selanjutnya berpengaruh terhadap Patient-Centric Orientation (? = 0,323; p < 0,001). ICT Knowledge berpengaruh langsung secara signifikan terhadap Patient-Centric Orientation (? = 0,331; p < 0,001), sedangkan Digital Leadership tidak (? = 0,099; p = 0,080). Digital Adoption Capability memediasi pengaruh Digital Leadership (indirect effect = 0,105) dan ICT Knowledge (indirect effect = 0,139). Keberhasilan transformasi digital rumah sakit bergantung pada kemampuan organisasi mengadopsi, mengintegrasikan, dan memanfaatkan teknologi bagi kebutuhan pasien.
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